Comparison
Sajama One vs Zendesk
Zendesk is the enterprise standard, and if you run a contact center with voice, a big team and a compliance checklist, it is built for you. This page is for smaller teams who want every customer channel in one inbox this afternoon, without an implementation project or a per-agent bill.
Sajama One
Free forever at $0; paid plans $49–$199 per workspace/month
The free plan includes 2 agents and website chat. Paid plans include the whole team and connected channels at one workspace price, with a 14-day trial.
Zendesk
Suite Team: $55 per agent/month (annual billing); $69 month-to-month
Per agent: $55 on annual billing, $69 month-to-month. A 5-agent team is $275 a month annually or $345 monthly. Suite Team includes messaging, live chat, telephony, the knowledge base and AI agents with a monthly resolution allowance; Copilot is a $50 per agent add-on.
Based on public pricing information reviewed October 22, 2026.
Compare features side by side
A practical look at the features teams use day to day. Confirm current pricing and availability with each provider.
| Feature | Sajama One | Zendesk |
|---|---|---|
| Pricing model | Free forever at $0; paid plans $49–$199 per workspace/month, whole team included | From $55 per agent/month (annual), $69 monthly |
| 5-agent team, monthly | $49 (Starter) | $275 annual billing, $345 monthly |
| Website chat | Included on every plan | Included in Suite |
| WhatsApp, Instagram, Messenger, Discord, Slack, LINE, SMS | Included, 1 to 5 accounts per channel by plan | Included in Suite with add-ons |
| Email and Telegram channels | Included | Email included, Telegram via marketplace |
| Instant answers | From the Q&A and files you save; replies repeat only what you saved | AI agents included with a monthly allowance; Copilot $50 per agent add-on |
| Assignment and internal notes | Included on Growth and Business | Included, with deep enterprise rules |
| Tickets for follow-up work | Included | Included, it is a full ticketing suite |
| Voice calls | Included. In-widget WebRTC calls between visitors and agents | Telephony included in Suite; call usage billed |
| Help center | Included. Public help center built from your saved answers | Included |
| Public API | Included. REST API with API key authentication | Yes, a very large marketplace |
| Mobile apps | Not yet. The inbox works in a phone browser | iOS and Android apps |
| Widget languages | Multiple languages with auto-detection from the visitor's browser | 40+ languages |
What to consider
Sajama One is built for teams that want connected customer channels in one shared inbox, with a workspace price. The other product may suit you better if its broader platform, integrations, or established mobile apps are important to your team.
The right choice depends on whether you value a focused shared inbox or a broader customer-service platform.
Zendesk runs contact centers. If you need one inbox for every channel, $49 covers it.
Compare the current plans, then try the workflow with your team.