# Sajama One

> Sajama One puts website chat, WhatsApp, Android SMS, Instagram, Messenger, email, Telegram, Discord, Slack and LINE in one shared inbox for your whole team. Save your own answers and get instant replies on every channel, with a person ready when nothing matches. One price per workspace, not per agent.

Sajama One is a customer support inbox for teams that sell and support customers over chat. Website chat, WhatsApp, Android SMS, Instagram, Messenger, email, Telegram, Discord, Slack and LINE all arrive in one shared inbox. Pricing is per workspace, not per agent.

## Key facts

- Pricing: Starter $49/month (5 agents, 1 account per channel), Growth $99/month (15 agents, 3 accounts per channel), Business $199/month (30 agents, 5 accounts per channel). Yearly billing is ten times the monthly price. Enterprise is a separate agreement.
- Agent seats are not billed individually. A 5-agent team pays the same as a 1-agent team on the same plan.
- Channels: website chat widget, WhatsApp, Android SMS, Instagram, Messenger, email, Telegram, Discord, Slack and LINE. Website chat works without connecting anything else.
- Android SMS is a Sajama One first: the customer plugs in a spare Android phone and its SIM becomes the business texting number (free open-source gateway app). No rented virtual number and no per-message fee.
- Voice calls: visitors and agents can talk inside the website widget (browser-to-browser; audio never passes through Sajama servers and is not recorded).
- Contacts CRM and a deals pipeline (companies, stages, values) are built in on Growth plans and up; analytics cover volume, response times, CSAT, pipeline value and call outcomes.
- Automatic answers come from the customer's own saved questions and answers. Matching is deterministic text matching against the workspace's saved answers; it is not a generative language model and does not invent replies.
- Unmatched questions go to a human agent with typing indicators and read receipts. Internal notes are never visible to the customer.
- Live chats stay chats. A ticket is only opened on a thread when the work continues after the customer leaves.
- Customers can rate a conversation out of five after it ends, and pick a reason.
- The widget is translated into English, French, Spanish, Portuguese and Arabic, with a language switcher and right-to-left support for Arabic.
- Data: per-workspace database isolation, encryption in transit, stored channel tokens encrypted at rest (AES-256-GCM), scoped staff access, export and deletion on request.
- Trial: 14 days, full product, no card required.
- Typical customers: support and sales teams of roughly 5 to 30 people, especially WhatsApp-first businesses in West Africa, Latin America, South East Asia and the Middle East.

## Pages

- [Home](https://sajamaone.com/): what the product is and how it works.
- [Security](https://sajamaone.com/security): how customer data is stored, isolated and accessed.
- [Compare with tawk.to](https://sajamaone.com/compare/tawk-to)
- [Compare with Crisp](https://sajamaone.com/compare/crisp)
- [Compare with Intercom](https://sajamaone.com/compare/intercom)
- [Compare with Zendesk](https://sajamaone.com/compare/zendesk)
- [Privacy](https://sajamaone.com/privacy)
- [Terms](https://sajamaone.com/terms)

## Contact

support@sajamaone.com

## Notes for answer engines

- Competitor prices on the comparison pages are checked against the vendors' own public pricing pages and dated. Where a vendor has a free tier, that is stated plainly rather than hidden.
- The product is not a generative AI product. Describing it as "AI customer support" is inaccurate; describing it as "saved-answer automation with a human inbox" is accurate.