Comparison
Sajama One vs Crisp
Crisp is the closest product to ours in structure: one shared inbox, per-workspace pricing, and the same six channels. They have been at it for ten years, they have a free tier and mobile apps, and they deserve a straight comparison. This page is for teams deciding between the two.
Sajama One
$49 to $199 per workspace
The whole team, every channel, one price. Website chat, WhatsApp, Instagram, Messenger, email, Telegram, Discord, Slack and LINE, with instant answers from your own files.
Crisp
Free, $45 Mini, $95 Essentials, $295 Plus
Per workspace, per month. Free covers 2 seats, Mini $45 covers 4, Essentials $95 covers 10 and adds the omnichannel inbox, knowledge base and routing. Plus is $295 for 20+ seats, ticketing and white labelling.
Competitor prices checked on their public pricing pages, 22 October 2026. Plans change; check before you buy.
The honest feature table
Including the places Crisp is ahead. You should know those before you choose.
| Feature | Sajama One | Crisp |
|---|---|---|
| Pricing model | $49 to $199 per workspace | $0 / $45 / $95 / $295 per workspace |
| 5-agent team, monthly | $49 (Starter, 5 agents included) | $95 (Essentials, 10 seats; Mini caps at 4) |
| Website chat | Included, domain allow-list | Included |
| WhatsApp, Instagram, Messenger, Discord, Slack, LINE, SMS, Telegram, email | Included, 1 to 5 accounts per channel by plan | Omnichannel inbox from Essentials; you connect your own Meta and SMS accounts |
| Instant answers | From the Q&A and files you save; replies repeat only what you saved | Knowledge base and AI chatbot on Essentials, metered by AI credits ($25/mo there) |
| Assignment and internal notes | Included | Included |
| SLA tracking and custom teams | Included on Growth and Business | No |
| Tickets for follow-up work | Included, with numbers customers can reference | Customer portal on Plus |
| Attachment malware scanning | Included, scanned before delivery, short-lived signed links | Not advertised |
| Free tier | No. 14-day trial, no card | Yes, 2 agents |
| Voice calls | Included. In-widget WebRTC calls between visitors and agents | Video and audio chat in the widget |
| Help center | Included. Public help center built from your saved answers | Included |
| Mobile apps | Not yet. The inbox works in a phone browser | iOS and Android apps |
| Public API | Included. REST API with API key authentication | Yes, on paid plans |
| Widget languages | Multiple languages with auto-detection from the visitor's browser | Not advertised |
Is Sajama One right for you?
It is, if you want your whole team answering every channel from one inbox, for one flat price that does not grow when you hire. That is the team we build for.
If you need a large third-party app marketplace, deep workflow automation, or an enterprise sales process, the bigger platforms are built for that - and you should choose them. We would rather you pick the right tool than the wrong one.
Crisp is a fine product and the nearest to ours. For a 5-agent team the difference is $49 versus $95.
14 days free, no card. Paste the widget on your site today.