Comparison
Sajama One vs tawk.to
tawk.to is the most-installed live chat widget in the world and its core is free. It now also pulls WhatsApp, Messenger, Telegram and SMS into the same inbox. This page is for teams that need the rest of the set - Instagram, Discord, Slack, LINE and a documented public API - plus answers from their own files, without paying to remove branding.
Sajama One
$49 to $199 per workspace
The whole team, every channel, one price. Website chat, WhatsApp, Instagram, Messenger, email, Telegram, Discord, Slack and LINE, with instant answers from your own files.
tawk.to
Free, plus add-ons
Unlimited agents and chats at no cost, with tawk.to branding. Removing that branding is $29 per property per month on annual billing ($39 monthly), AI Assist starts at $29 a month, and human agents they supply are billed at $1 per hour. SMS runs through your own Twilio account.
Competitor prices checked on their public pricing pages, 22 October 2026. Plans change; check before you buy.
The honest feature table
Including the places tawk.to is ahead. You should know those before you choose.
| Feature | Sajama One | tawk.to |
|---|---|---|
| Pricing model | $49 to $199 per workspace, whole team included | Free core, paid add-ons |
| Website chat | Included on every plan, domain allow-list | Included, highly customizable |
| WhatsApp, Messenger, Telegram, SMS and email | Included, 1 to 5 accounts per channel by plan | WhatsApp, Messenger, Telegram and email since 2025-26; SMS via your own Twilio |
| Instagram, Discord, Slack and LINE | Included, 1 to 5 accounts per channel by plan | Instagram was on their 2026 roadmap; Discord, Slack and LINE are not offered |
| Instant answers from your own files | Included. Save Q&A or upload the files you already use; replies repeat only what you saved | Shortcuts you type manually; AI Assist from $29/month, free on a limited volume |
| Assignment and internal notes | Included | Included |
| SLA tracking and custom teams | Included on Growth and Business | No |
| Tickets for follow-up work | Included | Included |
| Ratings and analytics | Included | Included |
| Remove branding | No branding fee on any plan | $29/mo annual, $39 monthly, per property |
| Mobile apps | Not yet. The inbox works in a phone browser | iOS and Android apps |
| Voice calls | Included. In-widget WebRTC calls between visitors and agents | Video, voice and screen sharing add-on ($29/mo annual, $49 monthly) |
| Public API | Included. REST API with API key authentication | Web hooks and SDK on higher tiers |
| Widget languages | Multiple languages with auto-detection from the visitor's browser | 27 languages |
Is Sajama One right for you?
It is, if you want your whole team answering every channel from one inbox, for one flat price that does not grow when you hire. That is the team we build for.
If you need a large third-party app marketplace, deep workflow automation, or an enterprise sales process, the bigger platforms are built for that - and you should choose them. We would rather you pick the right tool than the wrong one.
Free is a fair price for a chat bubble. One inbox for every channel is worth $49.
14 days free, no card. Paste the widget on your site today.